At QCare, we are committed to offering products of the highest quality. However, we recognize that there may be occasions where a return or exchange is necessary. Please review our policy below:
Contact our customer service team at care@thepureaskin.com to start the return or exchange process.
Provide your order number, a description of the issue, and any relevant photos.
If eligible, we will process the refund to the original payment method or send the replacement item, based on your preference.
This whole process can take upto 15 business days for processing
We do not offer refunds or exchanges on sale items.
At Qcare reserves the right to refuse returns or exchanges that do not meet the outlined criteria. If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team at qcare.com.pk for assistance.